Nordstrom's customer service has been described as "legendary." And that famous story you may have heard about the guy returning the car tires? It's true, the company says.

Driving the news: The retailer tracked down the former employee responsible for the famed refund and featured him on today’s episode of the company’s podcast, The Nordy Pod.

Trounce’s thought bubble: “My grandmother from Germany had a saying — how you holler in the woods is how it echoes back. And I’ve always carried that with me throughout my life.”